FAQ
Common Questions
FREE Shipping with Advent Calendar purchase.
FREE Shipping on all orders over $160.
Orders under $160 have Flat Rate Shipping: Ontario , Manitoba, Saskatchewan, BC & Nova Scotia $23
Please note: Orders can only be made and received by those of legal drinking age. Valid Photo ID is required to receive your order. These rates exclude remote areas that require special handling.
We can ship to Ontario, British Columbia, Saskatchewan, Manitoba, and Nova Scotia.
Why not everywhere? Our aim has always been to share our products with as many Canadians as possible. However, liquor laws in Canada vary across provinces and territories. Each region has its own set of rules when it comes to the importation of alcoholic products.
We've invested countless hours working with legal experts, exploring every avenue to expand our reach. Despite our best efforts, we face legal restrictions.
Here's where you come in: If you'd like to see change, consider reaching out to your local MPP. Let them know you want more flexible liquor laws that support local, innovative businesses like ours. Together, we hope to one day make our unique offerings available coast to coast.
We are NOT using Canada Post due to the ongoing strike.
We are using multiple carriers to quickly ship your packages across Canada. We will not be using Canada Post while the strike is ongoing. If you need to ship to a PO box, please contact us before placing an order.
At Union Ten, we ensure quality products that you can take pride in. A link to our full Return Policy can be found at the bottom of this page. Below is a brief summary.
Returns: 30 days to return unopened items. Original packaging required. Bottles and/or sealed bags need to be unopened. Contact: hello@unionten.ca we’ll need your receipt or order #
Breakages/Damaged or Wrong Items: Report within 7 days of delivery. We may request photos or returns. We will replace the items or refund.
Exceptions: No returns on perishables, custom orders, or gift cards. For exchanges, return and repurchase.
Refunds: Post-inspection, we'll process refunds to your original payment method.
No need to refrigerate our bottles before opening.
Only the Northern Creams require chilling after being opened, and this will be noted on the bottle. Enjoy at your leisure!
Most of our spirits and cocktails are vegan-friendly. However, there are exceptions. The Northern Cream collection and the Lavender Bee’s Knees cocktail. Also cocktail kits containing marshmallows or chocolates are not vegan.
Yes, all our spirits and cocktails are gluten-free! While our vodka is crafted from Canadian wheat, the distillation process ensures gluten is removed from the final spirit. For a deeper dive Visit celiac.ca/gluten-free-alcohol-guide-celiac-disease/
Lactose-Free? Yes! Made with real cream, but lactase is added making it lactose-free.
Gluten-Free? Absolutely.
Storage? Shelf-stable before opening. For peak flavor, refrigerate once opened and enjoy within a year of opening.
Certainly! Our gift boxes are crafted for longevity. With garnishes that remain fresh for at least 6 months (thanks to our premium dried ingredients) you can confidently purchase in advance.
This ensures you're gifting the very best, even if you shop early. Peace of mind, with every purchase!
If you choose this option, you'll receive an email once your order is ready for pick up. Orders are usually ready within 1-3 business days.
How do I get my pick-up order?
Online orders can be picked up from our retail store during pick up hours.
Click here for up to date hours, instructions and directions.
If you have purchased alcohol, you will be required to show your ID as per AGCO guidelines. If someone other than the purchaser is picking up an order, please send us their full name for authorization.
