FREQUENTLY ASKED QUESTIONS

Have any questions? We are here to help!

• Where do you ship within Canada?

  We proudly deliver to Ontario, British Columbia, Saskatchewan, Manitoba, and Nova Scotia.
  
  Why not everywhere? Our aim has always been to share our crafted treasures with as many Canadians as possible. However, liquor laws in Canada vary across provinces and territories. Each region has its own set of rules when it comes to the importation of alcoholic products.
  
  We've invested countless hours working with legal experts, exploring every avenue to expand our reach. But, these regulations aren't set by us. They're governed by federal and provincial authorities, and despite our best efforts, we face restrictions.
  
  Here's where you come in: If you'd like to see change, consider reaching out to your local MPP. Let them know you want more flexible liquor laws that support local, innovative businesses like ours. Together, we hope to one day make our unique offerings available coast to coast.

• How much is shipping?

  Advent Calendars include FREE SHIPPING to Ontario, Saskatchewan, Manitoba, Nova Scotia, and British Columbia.
  
  We also offer FREE SHIPPING on orders over $200 to all of our shipping areas.
  
  For orders under $200, we offer flat-rate shipping. This means you can order as much as you’d like and the shipping fee remains the same. The cost to ship varies by province, see below for details.
  
  Ontario: $15
  Saskatchewan, Manitoba, Nova Scotia, BC: $20
  
  Free local delivery is available for orders over $60 within London, Ontario. A $5 fee will apply for local delivery orders under $60.

• How long will it take for my order to arrive?

  Your order will be processed and shipped within 1-3 business days after payment. You'll receive an email notification following shipment.
  
  While we strive to deliver your package within the indicated timeframe, delivery times may vary due to factors outside of our control. For accurate delivery updates, please check the Canada Post tracking information provided once your order is on its way. 📦🚚
  
  Pick-ups, allow 1-3 business days until you receive a "your order is ready-for-pick-up" email.
  
  

• What is your refund/return policy?

  We value your trust in Union Ten. As a trusted name with years of dedicated service, we prioritize both the quality of our products and the happiness of our customers. We take pride in our transparent processes, from selecting top-notch ingredients to our straightforward returns.
  
  A link to our full Return Policy can be found at the bottom of this page. Below is a brief summary.
  
  Returns: 30 days to return unopened items. Original packaging required. Bottles and/or sealed bags need to be unopened. Contact: hello@unionten.ca We’ll need your receipt or order #
  
  Breakages/Damaged or Wrong Items: Report within 7 days of delivery. We may request photos or returns. We will replace the items or refund.
  
  Exceptions: No returns on perishables, custom orders, sale items, or gift cards. For exchanges, return and repurchase.
  
  Refunds: Post-inspection, we'll process refunds to your original payment method.
  
  Our goal is to ensure you have a seamless and satisfactory shopping experience with us. If there's ever an issue, we're here to help.

• Can someone else pick up my order?

  Certainly! If you'd like someone else to collect your order, just send us an email at hello@unionten.ca with the order number and the name of the individual. Please remember, due to Ontario liquor laws, whoever picks up the order must be at least 19 years old and have ID.

• Can I make a personalized message or special branding?

  Of course! Each gift box can come with your personalized message—simply provide your note during checkout. If you're looking to add corporate logos or have specific branding needs, do reach out to us at hello@unionten.ca.

• Should I refrigerate the bottles or gift boxes?

  No need to refrigerate our bottles before opening. Only the Northern Creams require chilling after being opened, and this will be noted on the bottle. Enjoy at your leisure!

• Can I buy the gift boxes months ahead?

  Certainly! Our gift boxes are crafted for longevity. With garnishes that remain fresh for at least 6 months – many thanks to our specially chosen dried ingredients – you can confidently purchase in advance. This ensures you're gifting the very best, even if you shop early. Peace of mind, with every purchase!

• Are your products gluten-free?

  Yes, all our spirits and cocktails are gluten-free! While our vodka is crafted from Canadian wheat, the distillation process ensures gluten is removed from the final spirit. For a deeper dive Visit celiac.com/spirits

• Are your products vegan?

  Most of our spirits and cocktails are vegan-friendly. However, there are exceptions. The Northern Cream collection and the Lavender Bee’s Knees cocktail. Also cocktail kits containing marshmallows or chocolates are not vegan.

• Quick Facts about Northern Creams

  Lactose-Free? Yes! Made with real cream, but lactase is added making it lactose-free.
  
  Gluten-Free? Absolutely.
  
  Storage? Shelf-stable. For peak flavor, refrigerate and enjoy within a year of opening.